MyBank FAQs

You can open your account with us:
1. By Visiting one of our branches or agents (Click here to find the nearest branch).
2. By onboarding your self online (Please click here to upload your KYC documents then one of our agents will contact you).
3. By meeting with one of our sales agents who assist you to open your account.

The number of savings or current accounts that can be linked to your ATM card depends on the type of account(s) you have. You can visit any of our MyBank branches to determine the exact number, and to link and unlink your accounts.

First you need to open an account with us. Second you need to either register for our digital banking services online (Click here) or visit one of our branches to register for the service. After that, you can access the service.

You can update your address, phone number, mobile number or email address by visiting one of our branches

You can check your account balance by signing in to the online Banking platform to check your savings, current or loan accounts. You can also call or visit any of our branches for more information.

You can change your Online banking password by following the instructions given at the sign in page of the Internet banking service.

You can place your request for a financing facility by visiting one of our branches.

You can order your card:
1. By marking the card order box in the account opening form or
2. By placing your card order through our online platform.
3. Or you can visit one of our branches and place your order there.

You can order your chequebook:
1. By marking the Chequebook order box in the account opening form or
2. By placing your Chequebook order through our online platform.
3. Or you can visit one of our branches and place your order there.

You can stop your lost check through our Online platform. You can also stop the lost check by calling one of our branches.

To live chat with the bank, please click here. You can also chat with us on Our WhatsApp No. +252617847777

You can block your lost card by contacting us through:
A) 7777 (For Local Calls).
B) +2521 847777 (For International Calls).
C) + 252 61 7847777 (For WhatsApp chat). ”
D) E-mail: customer@mybank.so

You can report customer mistreatment through our Phone numbers:
A) 7777 (For Local Calls).
B) +2521 847777 (For International Calls).
C) +262 61 3737777 (For WhatsApp chat).”
D) E-mail: customer@mybank.so
E) Our live chat platform on our website.